Payment, Delivery and Returns

Last order times for delivery before Christmas

UK Mainland

  • ALL UK ORDERS must be placed by 1pm Wednesday 20th December
  • All orders received after 1pm on 20th December and before 1pm on 27th December will be despatched on 27th December
  • All orders received after 1pm on 27th December and before 1pm on 2nd January will be despatched on 2nd January

International

  • United Arab Emirates order by 1pm Friday 1st December
  • Australia, New Zealand order by 1pm Friday 8th December
  • Czech Republic, Germany and Italy order by 1pm Wednesday 13th December
  • Canada, Sweden and USA order by 1pm Thursday 14th December
  • Belgim, Denmark, France, Ireland, Netherlands, Norway, Portugal, Slovakia and Spain order by 1pm Friday 15th December

PAY WITH PAYPAL OR BY CREDIT OR DEBIT CARD

We use PayPal as one of the world’s most popular secure online payment partners. If you don’t have a PayPal account, and would like to pay by Credit or Debit Card, then that’s no problem… proceed to PayPal and simply click on the “Pay with a debit or credit card” option as shown below.

PayPal

Overview of Delivery Options

Standard UK Delivery (one of these options will be selected automatically depending on what you have ordered). Please note that all orders placed after 2pm on Fridays will be despatched on the following Monday (or Tuesday if the Monday is a bank holiday).

STANDARD DELIVERYPRICEDELIVERY TIME
Spend £15 or moreFREE3-5 days (from dispatch date)
Spend £10 or more£0.953-5 days (from dispatch date)
Spend £9.99 or less£1.953-5 days (from dispatch date)
Orders containing just greetings cards or other selected small items (such as coasters and tea towels)£0.953-5 days (from dispatch date)

Express UK Delivery (these are optional services – see further info beneath the table)

OPTIONAL SERVICESPRICEDELIVERY TIME
Express Despatch£2.951-2 days (despatched same day if ordered before 1pm)

For international options, see below.

Delivery Estimates – Standard Orders

Majority of Standard Delivery orders are sent via Royal Mail 2nd Class, so please allow up to 7 days for delivery. 

Delivery Estimates – Express Despatch

Express Despatch orders are posted no later than the next working day. We send express orders via Royal Mail 1st Class, which is usually next day, however please allow up to 3 working days for delivery.

PLEASE NOTE that Royal Mail only accept mail up to 2kg, so heavier orders will require a carrier service. Orders will be sent via Hermes the next working day and are usually delivered within 2 working days of despatch. A tracking reference will be sent to the email address used to place your order.

International Deliveries

All international orders placed will be sent via Royal Mail Tracked.

We deliver to a select number of countries outside of the UK. We hope to add more in the future. If shipping to your country is not available, please contact us for a quote.

Our International Shipping Rates are calculated on weight and size and will be shown at check-out. Please note our rates are based on Royal Mail Tracked prices.

Tracked international deliveries are only available for orders that weight 2kg or less including packaging. For larger orders, please contact us for a delivery quote.

Returns, Replacements and Refunds

No Quibble Guarantee

If you change your mind or decide that you don’t like the product you’ve received, please contact us as within 7 days to let us know. You can return items to us, unused and in its original condition including any outer packaging,  and we will be happy to offer you a full refund (excluding any original delivery charges). Please ensure that you use sufficient packaging to return items to us to avoid them being damaged in transit.

Missing and Damaged Items

You have the right to refuse to accept delivery of damaged goods. If an item does arrive damaged, please contact us on the day it is received and we will be happy to help.

If your order has not arrived within 5 days of it being dispatched, please contact us and we will track your order and, if it is deemed to be missing, we will arrange a replacement.

Please note that replacements are subject to stock availability.

Send Items as Gifts

If you would like your order to be delivered direct to a gift recipient, and would rather we didn’t send a delivery note, simply use the gift recipient’s name and address for the delivery information when you check out and tell us “this is a gift” in the order comments/instructions box.